Frequently Asked Questions

Frequently Asked Questions

 

 

How Long Will It Take For My Order To Arrive?

Times will vary based on customization.  The more specialized the item, the longer it may take to be created and shipped.  Most items are made to order and shipped within two days of being ordered.  Should there be a need to order special supplies for the item, shipping times may take longer.

 

Can I OptFor Expedited Shipping?

Most products are shipped via USPS Standard or First-Class shipping.  UPS is occasionally used.  Should you want any other form of shipping, please CONTACT me.  Please note that there may be additional fees associated with your order should we be able to accommodate expedited shipping.

 

Can You Rush My Order?

Yes, I can rush orders on a case by case basis.  Please CONTACT me to discuss rushing your order.  Also, please note that fees will apply for expediting orders.

 

Do You Ship To APO/FPO Addresses?

Yes! Currently shipping to APO and FPO addresses is available, but may require additional shipping costs to be paid by the customer.

 

What Do I Need to Know About Sizes and Measurements?

All items have their dimensions and measurements listed. When purchasing pillow envelopes WITHOUT the pillow forms, please be sure that you have measured your pillows/forms correctly. Custom sized vinyl items cannot be returned due to incorrect measurements, so please double and triple check your size needs.

 

Why is My Item Not the Exact Color in the Picture?

Due to dye lot variations, colors may be slightly different than pictured. I do my best to get all of my fabric, inks and dyes from the same vendors when possible to minimize this.  Items will also vary due to being handmade, so please allow for the uniqueness of each gift when ordering.

 

Are You Sending the Item as a Gift?

Please let me know!!! I’m happy to add a gift tag with a special message to the package. Gift wrapping is NOT currently available.

 

What If I Don’t See EXACTLY What I Am Looking For?

If there is an item that you like, but would like to customize, please contact me about customization.  Many items can be customized even if that is not an option offered on the product page.

Even if a product or item is not listed as available or is not listed as something I offer, I may be able to create a custom item for you.  Vinyl products are the easiest to create custom orders for, but items that need to be sewn or crafted may also be possible.

 

How Much Do Custom Orders Cost?

If customization is offered as a standard feature, the price and options will be listed on the product page.  If the item is something currently offered and the customization is not standard or an item is being created from scratch, cost will be determined on a case by case basis.

 

Do You Offer A Military Discount?

Yes! We are a military family owned business and want to support other military families.  Please CONTACT  me for details.

 

Do I Need My Own Transfer Paper?

No!  For vinyl items that require transfer paper, it will be shipped with your order.  Please note that to keep costs more affordable, clear Contact Paper is used in place of more expensive name brand transfer paper.  It works the same as name brand options, but is considerably more affordable, which allows me to pass those savings onto you!