Shop Policies
Shipping Policies:
Please allow 2-3 days for standard item(s) to be crafted. Shipping is done bi-weekly.
Shipping is done via Standard USPS shipping. UPS may be substituted on occasion. Please allow a minimum of 5-7 business days for domestic shipping.
Expedited shipping can be made available upon request at buyers additional expense. Please CONTACT me for details and prices.
Insurance is not offered on shipping. If you require insurance, or delivery verification, please CONTACT me to make special arrangements.
International shipping is available, as well as APO/FPO. If shipping to an APO or FPO, please allow additional delivery time for packages to arrive. It is recommended that you allow a minimum of an additional 7 shipping days.
For international shipping, please contact me BEFORE placing your order so that I may verify shipping prices to your country. It is recommended that pillow covers be purchased WITHOUT the pillow forms to reduce shipping cost.
Shipping with default to the address provided during checkout. Please ensure that the address is current. Returns/refunds will not be given for incorrect shipping information and I cannot be held responsible for lost packages. Should you need to create a claim with USPS, I will do my best to assist your efforts with documentation, however, the burden to follow up with the claim falls on the buyer.
If items are being shipped to a third party, please be sure to include a note or message me directly with the information to ensure the package is delivered to the correct address.
Returns and Exchanges:
I do my best to ensure that ALL items are made with the best quality products while still allowing them to remain affordable.
If you are dissatisfied for any reason, please CONTACT me immediately so that I may work with you to reach a resolution. If need be, refunds or exchanges are possible.
There are NO exchanges or refunds for custom or customized items.
If possible, please provide a detailed description of the issue and photos when necessary. Refunds and exchanges will not be offered without photographic evidence of a faulty product.
All refunds and/or exchanges must be made within 7 days from the date the item(s) are delivered. Please CONTACT me to discuss the issue with the product. All refunds will be less the cost of the original shipping price and all product returns must be in ORIGINAL CONDITION, unwashed, unused, and no visible signs of use. Return shipping is the responsibility of the buyer.
Returns/exchanges must be mailed back within 7 days of initial contact and must arrive within 21 days of the original shipping date. Any items not received in that time will not be accepted nor refunded/exchanged.
Rush and Custom Orders:
Custom orders may be requested via email. If you would like an item customize, personalized, or need an entirely custom item not currently available, please CONTACT me with the details. Prices will vary based on customization on a case by case basis.
Items made entirely from scratch, based on your needs, are available as well.
Most items can be personalized, even if not listed as such on the product listing.
Orders can be rushed for an additional fee. Fees will be on a case by case basis based on the item being rushed and the work involved. If you have already ordered and paid for an item and are suddenly in need of it being rushed, please CONTACT me. Already queued items may be rushed for an additional fee, however, the new shipping date will NOT be honored until the rush fee has been paid in full.
